Customers may request a return in accordance with applicable Egyptian consumer protection laws and the conditions set out in this policy.

If a product arrives damaged, defective, or different from the product ordered, please contact us as soon as reasonably possible and provide your order details and, where appropriate, photographs of the issue.

Where applicable, products should be returned unused, complete, and in their original packaging, including all cards and accessories included in the set. These conditions do not limit any mandatory rights consumers have under applicable law.

Contact us using the details provided on our website and include your order number, the product concerned, and the reason for the request. We will explain the next steps in accordance with applicable law.

Nothing in this policy is intended to exclude, restrict, or replace any consumer rights that cannot legally be waived.

Customers may contact us to request an exchange for a damaged, defective, or incorrect product, or in other circumstances where an exchange is available under applicable law.

Please contact us through the details provided on our website and include your order number, the product concerned, and a description of the issue. Photographs may be requested where appropriate.

Where applicable, the product should be kept complete and in its original packaging, with all cards and accessories. This does not limit mandatory consumer rights under applicable law.

Exchanges for a different set or product are subject to availability and any applicable legal requirements.

After reviewing the request, we will communicate the available resolution in accordance with applicable law and the circumstances of the order.

Nothing in this policy limits any consumer rights that cannot legally be waived.

Refund requests are handled in accordance with applicable Egyptian consumer protection laws and the circumstances of the order.

If you receive a damaged, defective, or incorrect product, contact us with your order details and a description of the issue so we can review the request.

Once a refund is approved, we will communicate the next steps to the customer.

Where possible, refunds will be processed through the original payment method. The method used may depend on the payment provider and applicable requirements.

The time required for a refund to appear may depend on the payment provider or financial institution. Any specific timeframe will be communicated when confirmed.

Nothing in this policy is intended to exclude or limit consumer rights provided by applicable law.

We may collect information needed to process orders and provide our services, such as names, contact details, delivery addresses, and order information.

Information may be used to process and deliver orders, communicate about purchases, provide customer support, maintain website security, improve our services, and comply with legal obligations.

Payments may be processed by third-party payment providers. Payment information is handled according to the relevant provider’s procedures and privacy practices.

We may share necessary information with delivery companies, payment providers, and service providers (including our website platform) where needed to fulfill orders or operate the website, subject to applicable requirements.

Our products are designed for children, but our website is intended for parents and adults. We do not knowingly collect personal information directly from children.

We take reasonable measures to protect personal information. However, no electronic transmission or storage method can be guaranteed to be completely secure.

Customers may contact us to ask about their personal information or request correction or deletion, subject to applicable law and legitimate record-retention requirements.

Updates to this policy will be published on our website.

For privacy-related questions, please use the contact information provided on our website.

By accessing or using the STOGI Toys website, customers agree to use it lawfully and not to interfere with its security or proper operation.

We aim to provide clear product descriptions, images, prices, and availability information. Product availability may change, and we will communicate material changes when necessary.

Our flashcards and activity products are educational tools intended to be used with adult supervision where appropriate. Learning outcomes vary from child to child.

Orders may be subject to confirmation. Applicable prices and charges will be displayed or communicated before order completion.

Customers must use the payment methods made available on the website. Payments are subject to the relevant payment provider’s terms and procedures.

Delivery arrangements and applicable fees are described in the Shipping Policy and the information provided during checkout.

Requests are handled in accordance with the relevant policies published on the website and applicable consumer protection laws.

The STOGI Toys name, logo, designs, images, and content, including Journey of Prayer materials, belong to STOGI Toys and may not be copied or reused without permission.

We may update website content or these terms when necessary. Updated terms will be published on the website.

These terms are subject to applicable Egyptian laws and regulations. Nothing in these terms is intended to exclude or limit mandatory consumer rights.

For questions about these terms, please use the contact information provided on the website.